Coach Cindy Klingler was co-owner and quality manager of a family owned aerospace & defense analytical & testing laboratory for 30 years, the lab specialized in Chemical Processing (analysis & periodic testing), Mechanical, Metallurgical & Corrosion Testing, also Product Testing to approve products for Aerospace & DOD Qualified Products Lists (QPLs). From 2004 to 2010 she assisted companies with process and quality improvements, obtaining Nadcap accreditations & AS9100 registrations and specialized in helping businesses recover from failed audits. Through detailed process assessments she designed tailor made process improvement programs. Leaving the consulting scene for a short time, Cindy held a position as a Quality Systems Manager & Laboratory Director for an aerospace & defense company with more than 200 chemical processes and accepted a position of Director of Quality for a high-risk aerospace & defense company, that produced a high volume of “fight critical” parts for major prime contractors.
Cindy believes in Total Quality Management; turning around poorly performing situations, continual improvements and providing innovative, uncomplicated, yet effective methods and she enjoys working with people to heighten awareness of the importance of building a Quality Culture.