Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating an organization. Are you aware of weaknesses in your business? And service industries, you don’t get off so easily, you experience just as many internal and external […]
Symptoms of employee burnout costs over 300 Billion dollars per year in health care related expenses. Companies lose 15.4 Million working days a year to employees calling out “sick”. Often employees are silent and don’t discuss openly their feelings of burnout because they don’t want their supervisor to interpret their fatigue as a lack of […]
Quality systems are one of the most important aspects of delivering a company’s brand promise to customers, but often it is thought of in a dismissive or minimized way. When faced with a change brought about by a newly revised Quality Standard, a CEO of a large aerospace company said, “you-quality-people are just overhead”. Do […]
I can’t tell you how many times I’ve gone into an organization to teach time management skills to leaders and I learn that top executives do not have an executive assistant assigned to support them. This role is critical for a leader’s success and time efficiency. Do you have an executive assistant (EA) that helps […]
As leaders, we actively learn all the time. Sometimes we learn intentionally and at other times we learn serendipitously. I recently had an example of both. A client recommended I read Measure What Matters by John Doerr so I would understand what their company was learning about, OKRs and execution. At the same time, I […]
As business leaders we often find ourselves in the position to give and receive constructive feedback. Rarely are we taught how to have these critical conversations in a way that gives us the results we want. Feedback is a gift we are giving or receiving IF the communication is productive and based on wanting the […]
