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Two Disruptive Patterns

Change them and make employee engagement the norm During a recent Operational GAP Assessment I discovered that our client, like so many other companies, is experiencing the pain...

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Extraordinary Impact from Scaling Up and Leadership Coaching

As a Certified Lean Six Sigma Black Belt, I have been applying lean operation methods to support companies by helping them identify process improvements, implement quality management practices,...

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Process GAP: Building from the Bottom Up

  • Posted in Strategy by Assured Strategy

As business coaches we are often asked by companies to help assess the process breakdowns in operations (GAP assessment) and help them implement the improvement suggestions. This was...

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An Executive Retreat Experience: Getting Up-close and Personal with Company Change

An Executive Retreat Experience: Getting Up-close and Personal with Company Change

  • Posted in People by Assured Strategy

When I first joined Assured Strategy, as a new coach I had the opportunity to observe a client retreat.   This was a two-day executive team leadership & strategy...

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Transparent Processes: How to Hunt Down Systemic Flaws

If you were to map-out processes for your company, you may recognize what is referred to as a “systemic flaw”, the application of a single corrective measure can...

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How do you do Customer Service? Are Your Employees Aware of It?

How do you do Customer Service? Are Your Employees Aware of It?

  • Posted in People by Assured Strategy

Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...

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