As business coaches we are often asked by companies to help assess the process breakdowns in operations (GAP assessment) and help them implement the improvement suggestions. This was...
Read MoreWhen I first joined Assured Strategy, as a new coach I had the opportunity to observe a client retreat. This was a two-day executive team leadership & strategy...
Read MoreIf you were to map-out processes for your company, you may recognize what is referred to as a “systemic flaw”, the application of a single corrective measure can...
Read MoreAlthough your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...
Read MoreQuality systems are one of the most important aspects of delivering a company’s brand promise to customers, but often it is thought of in a dismissive or minimized...
Read MoreAt the last blog, How to #5 Implement Change, I covered the execution of the Change Management Plan. Now we can look at monitoring, which includes: recording and...
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