Change them and make employee engagement the norm During a recent Operational GAP Assessment I discovered that our client, like so many other companies, is experiencing the pain...
Read MoreAs a Certified Lean Six Sigma Black Belt, I have been applying lean operation methods to support companies by helping them identify process improvements, implement quality management practices,...
Read MoreAs business coaches we are often asked by companies to help assess the process breakdowns in operations (GAP assessment) and help them implement the improvement suggestions. This was...
Read MoreWhen I first joined Assured Strategy, as a new coach I had the opportunity to observe a client retreat. This was a two-day executive team leadership & strategy...
Read MoreIf you were to map-out processes for your company, you may recognize what is referred to as a “systemic flaw”, the application of a single corrective measure can...
Read MoreAlthough your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...
Read More