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How Decisions at the Top Don’t Always Translate to Line-staff

How Decisions at the Top Don’t Always Translate to Line-staff

  • Posted in People by TedSarvata

Time and time again as coaches we run into examples in business where leadership hasn’t communicated the “why” of a mandated change and/or isn’t holding staff accountable to...

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How do you do Customer Service? Are Your Employees Aware of It?

How do you do Customer Service? Are Your Employees Aware of It?

  • Posted in People by Assured Strategy

Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...

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The True Cost of Employee Burnout- Do You Have a Culture of Self-Care?

The True Cost of Employee Burnout- Do You Have a Culture of Self-Care?

  • Posted in People by kpetkovic

Symptoms of employee burnout costs over 300 Billion dollars per year in health care related expenses. Companies lose 15.4 Million working days a year to employees calling out...

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QUALITY System – Asset or Expense?

QUALITY System – Asset or Expense?

Quality systems are one of the most important aspects of delivering a company’s brand promise to customers, but often it is thought of in a dismissive or minimized...

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Maximize Productivity with the Use of an Executive Assistant

Maximize Productivity with the Use of an Executive Assistant

I can’t tell you how many times I’ve gone into an organization to teach time management skills to leaders and I learn that top executives do not have...

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Serendipitous Learning: The Benefit of Unplanned and Unexpected

Serendipitous Learning: The Benefit of Unplanned and Unexpected

As leaders, we actively learn all the time. Sometimes we learn intentionally and at other times we learn serendipitously. I recently had an example of both. A client...

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