Saying “No” is a challenge for successful people. About 15 years ago, I was sitting with a close friend of mine, discussing how exhausted he was. He was feeling like a failure because he wasn’t able to keep all of his commitments. I started asking him why. After asking why three or four more times […]

Customer satisfaction is taking a new role in today’s society. It forces companies to act in a different way, by promoting improvements and encouraging a transparent culture. Think about how one bad comment on social media can destroy the reputation of a company and decrease revenue. I am not saying that we need to fulfill […]

Documentation of policies and processes is often seen as low priority by busy company leaders and as a task to be completed when time is available.  The company is often very busy doing work, resulting in little available time to determine how that work should be done.  However, change is inevitable.  Key team members may […]

Our typical day is consumed with ups and downs. For most of us, that’s how we will decide if we are having a good day or a not so good day.  It’s all our own perception and perceptions become our reality.  Each action, conversation, thought, or phone call could tip you over the “I’m over […]

If you’re like most business owners I’ve worked with over my 20 year career you’re asking “Where is my cash?” The first place most business owners run to is an accounts receivable report and asks who owes us money? Thinking, if everyone just paid us what they owed us we would be fine. Although accounts […]

Do you have a coach? The final part of the Gazelles Growth Method™ is having a catalyst. Having a business coach keeps you focused, motivated and holds you accountable for following the 4-3-2-1 system to achieve profitable business growth. It is hard to stay focused with the daily chaos. Many CEO/Owners tend to feel like […]