Customer satisfaction is taking a new role in today’s society. It forces companies to act in a different way, by promoting improvements and encouraging a transparent culture. Think about how one bad comment on social media can destroy the reputation of a company and decrease revenue. I am not saying that we need to fulfill […]
Documentation of policies and processes is often seen as low priority by busy company leaders and as a task to be completed when time is available. The company is often very busy doing work, resulting in little available time to determine how that work should be done. However, change is inevitable. Key team members may […]
Our typical day is consumed with ups and downs. For most of us, that’s how we will decide if we are having a good day or a not so good day. It’s all our own perception and perceptions become our reality. Each action, conversation, thought, or phone call could tip you over the “I’m over […]
If you’re like most business owners I’ve worked with over my 20 year career you’re asking “Where is my cash?” The first place most business owners run to is an accounts receivable report and asks who owes us money? Thinking, if everyone just paid us what they owed us we would be fine. Although accounts […]
Do you have a coach? The final part of the Gazelles Growth Method™ is having a catalyst. Having a business coach keeps you focused, motivated and holds you accountable for following the 4-3-2-1 system to achieve profitable business growth. It is hard to stay focused with the daily chaos. Many CEO/Owners tend to feel like […]
Every company has two drivers, people and process leads them to succeed. People include: shareholders, associates, and customers. Balancing all the different type of people can be challenging. The shareholders are happy if they continue to see profit. Associates are happy if they get paid well and enjoy their work environment. Customers are happy if […]
