A long time ago, humans invented a common currency in order to exchange goods or services. During those times it was very difficult to estimate how many lemons are equivalent to 20 lbs of beef, bartering did not seem to be the most practical. Money has still proven

Customer satisfaction is taking a new role in today’s society. It forces companies to act in a different way, by promoting improvements and encouraging a transparent culture. Think about how one bad comment on social media can destroy the reputation of a company and decrease revenue. I am not saying that we need to fulfill […]