People & Process: It’s What DRIVES Business By David Chavez
Every company has two drivers, people and process leads them to succeed. People include: shareholders, associates, and customers. Balancing all the different type of people can be challenging. The shareholders are happy if they continue to see profit. Associates are happy if they get paid well and enjoy their work environment. Customers are happy if they are satisfied with the quality of the product or service they receive. People create the processes. It is significant to create streamlined processes and procedures to insure the associates are doing the right tasks to meet the customer’s satisfaction, which continues to increase profit that the shareholders seek. Being confident that the processes are efficient and the right people are doing the right things will driving your company to successful growth.