Experiencing Communication Breakdowns between departments?
Weak processes typically generate the following challenges:
- Unclear product or customer journey that creates disruptions and slow downs
- Regular employee or customer complaints
- Bottlenecks causing disruption and delays
If this sounds familiar, you are probably experiencing process deficiencies that are generating unnecessary costs and wasting time. If undetected or unresolved, will have a significant effect on your bottom line.
Connect with us to learn how you can optimize your throughput with Assured Strategy business process mapping.
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Activities that consume time & re-sources, but add NO-Value to Customer Deliverables
Processes that adds a
Value to Customer Deliverables
Products or service and Information delivered to the customer are in-complete, inaccurate or of poor quality
Customer receives the exact product or service that they expect for the anticipated price
Internal delays: waiting for information, equipment, materials, parts or people
Product or service is delivered on time as promised
Under Utilized Talent
Not properly utilizing people’s experience, skills, knowledge or creativity
Right Person Right Seat
Employee roles match their experience and competencies
Unnecessary movement of materials, information or equipment
Optimized Process Flow
Processes are continuously improved to assure smooth and efficient work flow
Over Production (Inventory)
Accumulation of product, information, applications, etc. beyond what is required by the customer
Control of Production
Production is planned and monitored to assure quality and quantity
Over Processing (No Value)
Redundant or non-essential process steps that do not add value in the eyes of the customer
Value to Deliverables
The customer finds value from all of the process steps