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Transparent Processes: How to Hunt Down Systemic Flaws

If you were to map-out processes for your company, you may recognize what is referred to as a “systemic flaw”, the application of a single corrective measure can...

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How do you do Customer Service? Are Your Employees Aware of It?

How do you do Customer Service? Are Your Employees Aware of It?

  • Posted in People by Assured Strategy

Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...

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QUALITY System – Asset or Expense?

QUALITY System – Asset or Expense?

Quality systems are one of the most important aspects of delivering a company’s brand promise to customers, but often it is thought of in a dismissive or minimized...

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How to #6 Monitor Change

At the last blog, How to #5 Implement Change, I covered the execution of the Change Management Plan.  Now we can look at monitoring, which includes: recording and...

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How to #5 Implement Change

Hi I’m back to share my thoughts on Implementation & Training (building awareness) of the Change Management Plan. In my blog, How to #4 Manage the Scope of...

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How to #4 Manage the Scope of the Change: Planning Organizational Change

How to #4 Manage the Scope of the Change: Planning Organizational Change

Planning organizational change is often undervalued, but it is vital to the change management process.   Whether your improvement project is small in scale or a complete facelift, it...

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