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Vulnerability in Leadership: Drop the Mask

  • Posted in People by Keyne Petkovic

I recently watched a presentation by Brene Brown (author/motivational speaker) where she discusses the myths of vulnerability in leadership. As business coaches, one of the first things we...

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How Decisions at the Top Don’t Always Translate to Line-staff

How Decisions at the Top Don’t Always Translate to Line-staff

  • Posted in People by Ted Sarvata

Time and time again as coaches we run into examples in business where leadership hasn’t communicated the “why” of a mandated change and/or isn’t holding staff accountable to...

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How do you do Customer Service? Are Your Employees Aware of It?

How do you do Customer Service? Are Your Employees Aware of It?

  • Posted in People by Assured Strategy

Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating...

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The True Cost of Employee Burnout- Do You Have a Culture of Self-Care?

The True Cost of Employee Burnout- Do You Have a Culture of Self-Care?

  • Posted in People by Keyne Petkovic

Symptoms of employee burnout costs over 300 Billion dollars per year in health care related expenses. Companies lose 15.4 Million working days a year to employees calling out...

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QUALITY System – Asset or Expense?

QUALITY System – Asset or Expense?

Quality systems are one of the most important aspects of delivering a company’s brand promise to customers, but often it is thought of in a dismissive or minimized...

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Maximize Productivity with the Use of an Executive Assistant

Maximize Productivity with the Use of an Executive Assistant

I can’t tell you how many times I’ve gone into an organization to teach time management skills to leaders and I learn that top executives do not have...

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